Return Policy

Return & Refund Policy

At Glow Mystic, we want you to be completely satisfied with your purchase. Please review our return policy below.

Return Window

You may return eligible items within 30 days of receiving your order for a full refund or exchange.

Eligibility Requirements

To be eligible for a return, items must meet the following conditions:

• Unopened and unused: For health and hygiene reasons, we can only accept returns of skincare, beauty, and personal care products that are unopened, unused, and in their original sealed packaging
• Original condition: Items must be in their original condition with all tags, labels, and packaging intact
• Proof of purchase: You must provide your order number or receipt

Non-Returnable Items

The following items cannot be returned:

• Opened or used skincare, beauty, or personal care products
• Items marked as final sale or clearance
• Gift cards

How to Initiate a Return

To start a return, please contact us at [your email] with your order number and reason for return. We'll provide you with return shipping instructions.

Refund Processing

Once we receive and inspect your return:

• Approved returns will be refunded to your original payment method within 5-10 business days
• You will receive an email confirmation when your refund has been processed
• Original shipping costs are non-refundable unless the return is due to our error

Exchanges

If you'd like to exchange an item for a different product, please contact us and we'll be happy to assist you.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [your email] with photos of the damage. We'll arrange for a replacement or full refund, including return shipping costs.

Questions?

If you have any questions about our return policy, please contact us at [your email]. We're here to help!

Last updated: January 5, 2026